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Contact us

Whether you need help with an order, have a product question or simply want some fragrance advice, send us a message and we’ll be happy to help.

Send us a message

Complete the form below and include as much useful information as possible.

For an order or product issue, include the product name, fragrance and any relevant batch information. Shopify’s contact form cannot accept attachments, so we can request photographs when we reply.

We’ll use your details only to respond to your enquiry. See our privacy policy.

Before you message

Quick answers

Where can I find my order number?
Your order number appears in your order-confirmation email and normally begins with a #. If you cannot find it, send us the name and email address used at checkout.
Can I send photographs through this form?
Shopify’s standard contact form does not accept attachments. Describe the issue first and we can ask you to reply to our email with clear photographs if they are needed.
What should I include for a product concern?
Please include the product type, fragrance, when and where it was purchased, the order number and any batch or CLP information on the packaging. Stop using the product until we have responded.
Where can I find product-care guidance?
Visit our Caring for Your Products page for guidance on wax melts, candle refills, wooden wicks, reed diffusers and CLP labels.