Have a question? Get in touch

Complete the form below and one of our friendly team will get back to you within 48 business hours. We've listed out a few frequently asked questions below which may also help.

Orders are delivered as per the time you chose at the checkout.
All orders will get up to 10 working day. Often we are much quicker than this. Please note that business days do not include weekends.

Please note once when the parcel have been dispatched, we don't have any control how long it will be delivery with courier.

Yes we does shipping internationally

Yes. Please read our returns policy for full details.

We're sorry to hear this. Please send an email to info@tandjscents.co.uk with your order number and a picture of the issue, we will then resolve within 48 business hours by either sending a replacement or issuing a refund.

Or message us via our T & J Scents Facebook page with your order number and a picture of the issue.

However, please note that we do not replace or issue refunds for our wax melts which have arrived snapped. This can happen during the postal process We're afraid.

If you subscribed before the 15th of the month then your first box will be despatched within 5 business days. If you subscribed on or after the 15th then you'll receive the following month's box which we aimed to despatch by the second week of that month.

For example - if you subscribed on the 16th March then you'll receive your first box in the second week of April and won't be billed again until 1st May.

Just sign into your account and navigate to 'manage subscriptions' you'll be able to cancel from there. Please remember, you are only able to cancel your membership after your first renewal date.

If any issue, please contact us

Yes, T & J Scents products are safe to use around pets & kids when used as directed. However, it is essential to keep the warmer or burner away from pets & kids and ensure it is placed on a flat, stable surface to prevent accidental spills or fires. Includes Reed Diffuser, Air Diffuser & Candle.

Yes, all our wax melts & candle are Vegan. They made with Soy Wax

Yes mostly of our products are recycle.
BUT not reed, top cap of reed diffuser also car top cap, please throw them in general bin.
Other rest, please throw them in correct recycle bin.
Also our package box are recycle too.

If your checkout had problem with discount code. Please contact us and we will sort out as soon as possible.

Contact us

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